Last updated: 12 October 2026

These terms apply to use of the Cocoa & Co website and to orders for Cocoa & Co and Murphy & Maeve products. “We”, “us” and “our” mean Rhia Lynch, trading as Cocoa & Co and Murphy & Maeve, of 3 Verity’s Court, Cowbridge, Vale of Glamorgan, CF71 7AJ, Wales. Contact: info@cocoandco.co.uk | Telephone: 01446 775729.

1. Using our website

By using our website, you agree to use it lawfully and not to misuse it, interfere with its operation, attempt unauthorised access, introduce malicious code or use it to submit false or misleading information. We may update, suspend or withdraw parts of the website where reasonably necessary, for example for maintenance, security or operational reasons.

2. Products, images and packaging

We make reasonable efforts to ensure that product descriptions, photographs and other information are accurate. Photographs are illustrative and colours may look different on different screens. Packaging or presentation may vary slightly where necessary, but we will not intentionally supply a materially different product from the one described. If a material change is needed, we will contact you where appropriate. Your statutory rights are not affected.

3. Prices and pricing errors

Prices and delivery charges are shown during checkout before you submit your order. We take reasonable care to display prices accurately. If we identify an obvious pricing error or another material listing error before your order is accepted, we may decline the order or contact you to confirm whether you wish to proceed at the correct price. If we cannot accept the order, we will notify you and refund any payment already taken. We will not rely on this clause to remove rights relating to a contract that has already been formed.

4. Availability and order acceptance

All products are subject to availability. An email acknowledging receipt of an order is not acceptance. A contract is formed when we email confirmation that the goods have been dispatched or, for Click & Collect, when we confirm that the order is ready for collection. We may decline an order before acceptance if we cannot fulfil it, including because of stock availability, an obvious pricing error or another genuine operational issue. If payment has already been taken, we will arrange a full refund.

5. Order limits and unusual activity

We may limit the quantity of a particular product that one customer can purchase where reasonably necessary, for example because stock is limited or to ensure fair availability. We may review, delay, refuse or cancel an order before acceptance where there are reasonable grounds to suspect fraud, resale contrary to an expressly stated product restriction, misuse of an offer, or other suspicious or abusive activity. We may also restrict website or account access where reasonably necessary to protect customers, our business or the website. We will handle any payment already taken for an order we do not accept by arranging a refund. This clause does not permit us to disregard a contract already formed or any consumer rights.

6. Personalised, bespoke and special occasion orders

For personalised chocolates, bespoke chocolate gifts, hampers and special occasion orders, we will confirm the customisation requirements and agreed specification before preparation begins. Please check names, messages, dates, quantities, logos and artwork carefully and ensure you have permission to use any material you supply. We do not offer change-of-mind refunds or cancellations for goods made to your specifications or clearly personalised where the statutory exception applies. This does not affect rights or remedies for faulty, damaged or incorrectly supplied goods. See our Cancellation Policy and Refunds & Returns Policy.

7. Delivery, Click & Collect and pre-orders

Delivery charges, delivery estimates, collection arrangements, weather-related holds, local delivery limits and pre-order collection dates are set out in our Delivery Policy and at checkout. Delivery estimates are not guarantees unless expressly agreed. Please check the delivery address and any agreed collection date carefully. Your statutory rights are not affected.

8. Payments

Payment must be made using the payment methods offered at checkout. We may not dispatch goods or make an order available for collection until payment has been authorised or received, unless we have agreed otherwise in writing.

9. Intellectual property

Unless stated otherwise, the website content, branding, logos, photographs, graphics and text belong to us or are used with permission. You may not copy, reproduce or use them commercially without our prior written permission. You must only submit logos, photographs or artwork for an order if you have the right or permission to use them.

10. Events outside our reasonable control

If an event outside our reasonable control affects our ability to perform an order, we will contact you as soon as reasonably possible and explain any expected delay or change. This may include severe weather, significant postal disruption, strikes, power failures or other events we could not reasonably prevent. We will take reasonable steps to reduce the effect. This clause does not remove your statutory rights or allow us to retain payment where a refund is legally due.

11. Liability and consumer rights

Nothing in these terms excludes or limits liability where it would be unlawful to do so, or excludes or limits your statutory consumer rights. Subject to that, we are responsible for foreseeable loss or damage caused by our breach of these terms or negligence. We are not responsible for loss that is not foreseeable or for events outside our reasonable control, except where the law provides otherwise.

12. Privacy

We handle personal information in accordance with our Privacy Policy. Please read that policy for information about what data we collect, why we use it, how long we keep it and your rights.

13. Changes to these terms

We may update these terms from time to time. The version in force when you place an order will apply to that order, except where a change is required by law or agreed with you.

14. Governing law

These terms are governed by the laws of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you will also retain any mandatory consumer protections that apply in your part of the UK. Disputes may be brought before the courts with jurisdiction under applicable law.

15. Related policies

These terms should be read alongside our Delivery Policy, Cancellation Policy, Refunds & Returns Policy and Privacy Policy. If a specific policy gives more detail about a particular subject, that detail should be read with these terms. Nothing in any policy limits statutory consumer rights.

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